SHIPPING & DELIVERY
Australia Shipping
We currently ship within Australia only.
All orders are shipped via Australia Post.
SHIPPING RATES
Standard: $9.99
Express: $14.99
Free standard shipping over $150
PROCESSING TIMES
As every keepsake box is personalised to order, please allow up to 10 business days for your order to be prepared before it is dispatched.
Once your order has been shipped, estimated delivery times are:
Standard Shipping: 3–6 business days
Express Shipping: 1–4 business days
Please note that delivery estimates begin after dispatch and may vary depending on your location, public holidays, or periods of high demand.
ORDER TRACKING
You'll receive a shipping confirmation email with your Australia Post tracking details as soon as your order leaves our studio.
We recommend providing a delivery address where someone is available to receive the parcel. If you choose to authorise Australia Post to leave your order in a safe place, responsibility for the parcel transfers once delivery has been completed.
For delivery enquiries after dispatch, please contact Australia Post directly or visit your tracking link for the latest updates.
LOST, DAMAGED, OR DELAYED ORDERS.
If your parcel is delayed, damaged, or appears to be missing after dispatch, please contact Australia Post to begin an investigation.
If Australia Post confirms that your parcel has been lost, please email us at hello@cubbli.com.au with your order number and the investigation reference provided by Australia Post. Once the investigation has been finalised, we'll work with you to arrange an appropriate resolution in accordance with Australian Consumer Law.
If your order arrives damaged, please notify us within 7 days of delivery and include photographs of the product, packaging, and shipping label so we can assess the issue promptly. accept returns for faulty, damaged, incorrect, or incomplete orders. Contact us within 24 hours of receiving the goods with corresponding photographs. If a product is declared faulty, we will provide a replacement. Due to product personalization, we do not offer returns or exchanges for change of mind. Our team is available to assist with product selection.